Benjamin PERRIN
Head of Operations – Supply Chain – Transformation
45 years old
Driving License
Employed
Open to opportunities
Results-oriented leader focused on dialogue and negotiation, known for pragmatism, creativity, cost awareness, and nurturing talent. With over 20 years of supply chain experience in international environments (Europe, Africa), and a proven track record in transformation, I aspire to take on leadership roles within a management team, with a long-term ambition to become a General Manager.
Customer Service Manager
HEINEKEN Entreprise (Net revenue: € 4500 M) - France - 4 years
2016
to 2019
- Led 30 FTE - 450 customers across on-trade, off-trade, e-commerce, and export channels.
- Key Contributions: Strengthened customer collaboration while leading LTT negotiations and dispute resolution. Improved key KPIs: OTIF, dispute management, CMI/VMI stock levels, cost to serve, OSA, and customer satisfaction. Redesigned POSM E2E process ( €20M), launched Salesforce CRM, and the Customer Value Pillar. Contributed to TPM and S&OP, Com'in member, initiated our first intrapreneurship program, and led a zero-bad cost project.