Benjamin PERRIN
Business Unit Manager
45 years old
Driving License
Employed
Open to opportunities
Dialogue and negotiation-driven leader, lifelong learner, pragmatic, resourceful and innovative, cost-conscious, talent developer
Customer Service Manager
HEINEKEN Entreprise (Net revenue: € 4500 M) - France - 4 years
2016
to 2019
- Led 30 FTE - 450 customers - htl 7m - on-trade, off-trade, Ecommerce & export channel
- Vision: Develop the customer relationship to offer the best service at optimal cost and become a competitive advantage.
- Missions: Developed collaboration while simultaneously negotiating LTT and resolving disputes with customers. Performance indicators: On Time In Full, disputes management, CMI/VMI stock level, Cost to Serve, Customer satisfaction survey, OSA.
- Accomplishments: Redesigned our E2E process regarding POSM (€ 20m), Created our Customer Value Pillar and Implemented a CRM Salesforce, Com'in member and creation of our first intrapreneurship program, led on 0 bad cost project.
- Learning /Competencies: Order To Cash management, customer negotiations, Customer Relationship Management, E2E understanding, project management in agile mode, Recall management, drive continuous improvement (TPM), S&OP contribution.