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Benjamin PERRIN

Benjamin PERRIN

Business Unit Manager

45 years old
Driving License
Employed Open to opportunities
Dialogue and negotiation-driven leader, lifelong learner, pragmatic, resourceful and innovative, cost-conscious, talent developer

Customer Service, Logistics & Planning Manager

BRASCO (Net revenue: € 150 M) - Congo Brazzaville
Since 2023
  • Management: Supervised 250 FTE and 300 daily workers across 4 sites.
  • Vision: Establish credibility with customers by providing optimal solutions.
  • Responsibilities: Managed MRP (import and local sourcing), S&OP, Supply & Demand Planning, Customer Service, Transportation, Warehousing, and Distribution.
  • Accomplishments: Built customer service organization, launched Heineken local production, optimized assets (fields, RPM, Raw & Pack stock level), participated in strategic projects, developed local sourcing, led cost reduction initiatives (logistics reorganization, LSP tender, sorting management). Made data-driven decisions using Cs&LP BI dashboards and Futurmaster.

National Logistics Manager

BRASSIVOIRE (Net revenue: € 80 M) - Ivory Coast - 3 years
2020 to 2022
  • Management: Supervised 35 FTE and 150 daily workers.
  • Vision: Enhance customer satisfaction, people development, volume growth, and end-to-end supply chain productivity.
  • Missions: Managed Customs/Import, S&OP, Planning, Customer Service, Transportation, Warehousing, and Distribution with a focus on digital optimizations.
  • Accomplishments: Increased safety mindset, built secondary distribution, developed talents, reduced costs with F&F initiatives ("Fund growth and Fuel profit": LSP tender, one layer more, local sourcing), boosted collaboration with customers (RQC, LTT, consignment stock, deposit system, logistics capabilities training), implemented digital reports and tools (RPM management app, Futurmaster, Power BI reports, DDE/DMS, CustomerGauge).

Customer Service Manager

HEINEKEN Entreprise (Net revenue: € 4500 M) - France - 4 years
2016 to 2019
  • Led 30 FTE - 450 customers - htl 7m - on-trade, off-trade, Ecommerce & export channel
  • Vision: Develop the customer relationship to offer the best service at optimal cost and become a competitive advantage.
  • Missions: Developed collaboration while simultaneously negotiating LTT and resolving disputes with customers. Performance indicators: On Time In Full, disputes management, CMI/VMI stock level, Cost to Serve, Customer satisfaction survey, OSA.
  • Accomplishments: Redesigned our E2E process regarding POSM (€ 20m), Created our Customer Value Pillar and Implemented a CRM Salesforce, Com'in member and creation of our first intrapreneurship program, led on 0 bad cost project.
  • Learning /Competencies: Order To Cash management, customer negotiations, Customer Relationship Management, E2E understanding, project management in agile mode, Recall management, drive continuous improvement (TPM), S&OP contribution.

Director of Logistics Operations

FRANCE BOISSONS (Net revenue: € 950 M) - 2 years
2014 to 2015
  • In charge of 14 Platforms - 350 employees - annual budget of € 60m.
  • Vision: Structure logistics team in order to professionalize our way of working.
  • Missions: Logistics Operations Management. Performance management by safety pyramid, cost to serve, service level, and inventory level.
  • Accomplishments: designed vision and 3Y plan, moved to a new people organization, created priochart and target objectives, harmonized operational dashboard and follow up.
  • Learnings /Competencies: Ensuring safety and hygiene regulation compliance, strategic plan building, People engagement and talents development.

National Project Leader

FRANCE BOISSONS - 3 years
2011 to 2013
  • Management of 2 project managers, 6 regional coordinators and 1 WMS coordinator.
  • Vision: Redesign our logistic organization to be more efficient.
  • Missions: Implemented global network footprint, standardized processes and deployed a WMS (Warehouse Management System). Measured by Logistics cost and cash reduction.
  • Learning /Competencies: Carrying out a study, making Bcase and leading a strategic project, Change management, cross-functional way of working, stakeholders management.

Supply Asset and Replenishment Manager

FRANCE BOISSONS - 3 years
2008 to 2010
  • Missions: Responsible for logistics vehicle fleets (3000 vehicles, budget € 25m), real estate (100 warehouses, 200000m², budget € 15m) and Head of Group procurement (€ 50m of stock and € 20m of transport). Measurement: savings and cost avoidance.
  • Accomplishments: Strategic review of network footprint and process reorganization. Completed of the first carbon evaluation.
  • Learning /Competencies: Cross-functional management, SalesForecast and replenishment planning, manage a tender, buy all the logistic tools (handling equipment, equipment storage ...), Facility Management and real estate.

Logistics Project Manager

FRANCE BOISSONS (Heineken group)
2007
  • Missions: Advice and technical support to distribution sites (100 warehouses), internal and external benchmarks to define logistics best practices, participation in the implementation project of a common European ERP (SAP).
  • Learning /Competencies: Multicultural environment, out of the box thinking.

Regional Logistics Director

FRANCE BOISSONS Rhone Alpes (Net revenue: € 250 M) - 2 years
2005 to 2006
  • Member of Management team -Responsible for 8 DC - multi-site management of 100 people.
  • Missions: Elaboration and drive logistics budget (€ 7m). Implementation and head of the regional purchasing cell (4000 references / 200 suppliers / € 30m). Key player in the reduction of fixed costs.
  • Accomplishments: Created 5000 m² platform, from tender to implementation. Integration of 4 sites, closing of 2.
  • Learning/Competencies: Management team responsibilities, built, negotiate and supervise my own budget, able to manage creation of platform.

Logistics and Distribution Manager

FRANCE BOISSONS Lyon SOLYBO (Net revenue: € 75 M) - 2 years
2003 to 2004
  • Head of a 3000 m² platform with a staff of 35 people.
  • Missions: From replenishment (budget: € 9 M / 1800 references / 140 suppliers) to optimization of deliveries (150 deliveries / 70 tons daily). Kpi's : tonnage per FTE, reduction of obsolete, Elected 3rd best Logistics Manager France 2004.
  • Learning/Competencies: Operational management on shop floor level.

Internal SAP Consultant, SD and MM modules

FRANCE BOISSONS - 2 years
2001 to 2002
  • Project Management: implementation of SAP in the group distribution subsidiaries.
  • Missions: Preparation and validation of data recovery, Warehouse rearrangement, training and change management.
  • Heineken ACCELERATE PROGRAM, 2022
  • Leadership Communication with Impact, INSEAD -2020
  • Management and Performance Certificat, ISC Paris - 2011
  • Heineken International Management Development Excellence (Himdec) - 2010
  • Business School – IPAG -1997 to 2001 - Supply chain specialization
  • French : mother tongue
  • Computing: MS Office Suite, MS Project, ERP SAP and Dynamics NAV, knowledge of WMS Manhattan, CRM Salesforce and Futurmaster
  • English : Professional knowledge